1. DATA CONTROLLER

The data controller is:

BTL Group 1980 doo 
Registered office: Josipa Jurja Storssmayera 341, Osijek, Croatia 
VAT Number: 43706596276
Email: webshop@btlgroup.ch 
Phone: +381695520057

The company processes personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Croatian laws.

2. PERSONAL DATA WE COLLECT

We may collect and process the following personal data:

– Full name
– Company name (if applicable)
– Address (billing and shipping)
– Email address
– Phone number
– VAT number (for business customers)
– Payment-related information (processed via secure payment providers)

We do not collect more data than necessary for order processing.

3. PURPOSE OF DATA PROCESSING

Personal data is processed for the following purposes:

– Processing and delivering orders
– Issuing invoices
– Customer communication
– Handling complaints and returns
– Complying with legal obligations (accounting and tax laws)

We do not use personal data for automated decision-making or profiling.

4. LEGAL BASIS FOR PROCESSING

We process personal data based on:

– Performance of a contract (order processing)
– Legal obligations (tax and accounting regulations)
– Legitimate interest (customer support and communication)

5. DATA SHARING

Personal data may be shared only when necessary with:

– Payment service providers
– Courier and logistics companies
– Accounting service providers

All third parties are required to ensure appropriate data protection measures.

6. DATA RETENTION

Personal data is stored only as long as necessary to fulfill the purpose for which it was collected and to comply with legal obligations.

Accounting data is retained in accordance with Croatian tax regulations.

7. YOUR RIGHTS

Under GDPR, you have the right to:

– Access your personal data
– Request correction of inaccurate data
– Request deletion of your data (right to be forgotten)
– Restrict processing
– Object to processing
– Data portability
– Withdraw consent at any time (where processing is based on consent)

Requests can be sent to the contact email webshop@btlgroup.ch.

8. DATA SECURITY

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration.

9. CHANGES TO THIS POLICY

We reserve the right to update this Privacy Policy at any time. The latest version will always be available on the webshop.